What is an emergency repair?

It is impossible to list every emergency that might occur but asking yourself the following questions should help you decide whether the repair is likely to be treated as an emergency:

• Will any delay in carrying out repairs mean that you will be unable to use one of the essential services such as gas, electricity or water?
• Will any delay in carrying out repairs endanger you or your family?
• Will any delay in carrying out repairs cause further damage to your home?

If the answer to any of these questions is “YES” you should contact the Association’s office immediately. If the emergency occurs outside normal office hours, you should contact the office on  01743 874848 and you will be automatically transferred to our OOH service.