Privacy Policy

1. Scope

All data subjects whose personal data is collected, in line with the requirements of the General Data Protection Regulation.

2. Responsibilities

  • The Finance Director is responsible for ensuring that this notice is made available to data subjects prior to Shropshire Rural Housing Association collecting/processing their personal data.
  • All Employees of Shropshire Rural Housing who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.

3. Privacy notice

  • Who are we?

Shropshire Rural Housing Association is a Housing Association registered under charitable rules providing affordable housing throughout Shropshire. The registered address is The Maltings, 59 Lythwood Road, Bayston Hill, Shrewsbury, SY3 0NA.  Our ICO registration number is: Z5151986.

We are a Registered Social Landlord, regulated by the Regulator of Social Housing.

Our Finance Director and data protection representatives can be contacted directly here:

We only collect personal data for specific purposes.  This includes information about current and former tenants and other service users.  This may also include information about other household members or next of kin.  We collect this information in many ways, most commonly through paper and online application forms, other requests for our services, requests for information about our homes and services through our ongoing relationship with you.

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: in the event that Shropshire Rural Housing Association refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below.

All of the above requests will be forwarded on should there be a third party involved (as stated in 3.5 above) in the processing of your personal data.

The details for this contact is:

The Finance Director
Shropshire Rural Housing Association
The Maltings
59 Lythwood Road
Bayston Hill

Tel: 01743 874848

Read more about how and why we use your data here


Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

How we use your information

This privacy notice tells you how we, Shropshire Rural Housing Association, will collect and use your personal data for monitoring your rent account, assisting with benefit claims, arranging for repairs and maintenance to be carried out at your property, dealing with complaints.




Why does Shropshire Rural Housing Association need to collect and store personal data?

In order for us to provide you with a service we need to collect personal data for [correspondence purposes, monitoring your rent account, assisting with benefit claims, and arranging for repairs and maintenance to be carried out at your property. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes Shropshire Rural Housing Association would contact you for additional consent.


Will Shropshire Rural Housing Association share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to Shropshire Rural Housing Association in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to carry out repairs and maintenance and sustain your tenancy. When they no longer need your data to fulfil this service, they will dispose of the details in line with Shropshire Rural Housing Association’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.


How will Shropshire Rural Housing Association use the personal data it collects about me?

Shropshire Rural Housing Association will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Shropshire Rural Housing Association is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.


Under what circumstances will Shropshire Rural Housing Association contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.


Can I find out the personal data that the organisation holds about me?

Shropshire Rural Housing Association at your request, can confirm what information we hold about you and how it is processed. If Shropshire Rural Housing Association does hold personal data about you, you can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Shropshire Rural Housing Association or a third party, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.


What forms of ID will I need to provide in order to access this?

Shropshire Rural Housing Association accepts the following forms of ID when information on your personal data is requested:


Passport, driving licence, birth certificate, utility bill (from last 3 months).


Contact details of the person responsible for data protection.


The Finance Director

Shropshire Rural Housing Association

The Maltings

59 Lythwood Road

Bayston Hill




Tel: 01743 874848